Frequently Asked Questions
Everything you need to know about your Godfreys home experience.
What is the standard shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery service.
Do you offer a warranty on your home decor and furniture?
Yes, all Godfreys furniture comes with a limited 1-year manufacturer warranty covering defects in materials and workmanship. Specific items may offer extended protection plans.
What is your return policy for change-of-mind purchases?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to oversized furniture items, and custom-made pieces are final sale.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking link. For large freight deliveries, our carrier will contact you directly to schedule a convenient delivery window.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm and Klarna to help you design your dream home now and pay later.
Are your wood products sustainably sourced?
At Godfreys, we prioritize sustainability. Over 80% of our wooden furniture collection is crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility.